Case Study : Shop Helmet

How Shop Helmet’s nurtured customer loyalty with an APP

TECHNOLOGY
WOO-COMMERCE
INDUSTRY
Bike Accessories
MODEL
B2C
PLATFORM
Android & iOS
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Challenge

Customer loyalty is a very fickle thing, even with the best-designed eCommerce websites with a huge assortment of products and smooth functionalities.

Shop helmet lacked brand recognition and brand awareness in their customer's mind. They wanted to present on customer's home screen and APP is the best way to do that

Solution

Customer loyalty is a matter of brand integrity and mutual trust between a seller and a customer.

Loyalty Programs, BizWizley created multi-tiered schemes that rewarded returning customers with points. Discounts and coupons is a great customer service tool that fosters their loyalty and keeps them coming back.

Push Notifications, BiwZiwzely created a push notification system that sent out alerts every time new blog post was published. This helped Content to reach all the audience and informative blog posts relevant to your audience builds trust and boosts your credibility.

Finally, We created APP only referral for customers as a 'surprise and delight’ to show how much Shop Helmet cares.

Benefits

BizWizely created extensive mobile app notification system which are the best way for companies and marketers to communicate with their users

Push notifications worked as one effective way at bringing back inactive users and can increase the retention rate by 3-10 times. Push notifications were used to send users personalized offers, like discounts, thoughtful reminders, as well as news about the app. This consistant Customer Advocacy Lead at Shop Helmet awareness and brand growth.

* Based on our referral usage on Shop Helmet, we estimate that each customer atleast sent out referral code to 10 of his/her connect on average.

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